Frequently asked questions
It’s okay to have questions before you begin.
Short, direct answers about Zenurture, public therapist discovery and what happens when you choose to book.
About Zenurture
01What is Zenurture?
Zenurture is a place to understand mental-health support, explore resources and find verified therapist information when you are ready.
02Can I use Zenurture outside Bangladesh?
Yes. The service is being designed for people in Bangladesh, Bangladeshis living abroad and people from other backgrounds. Therapist availability can depend on location.
03Can I speak in Bangla?
Therapist profiles will clearly show the languages each person speaks, including Bangla and English where applicable.
Finding a therapist
01How do I choose a therapist?
You can compare verified background, languages, areas of work, session format and the therapist’s own introduction before deciding.
02What if I don’t know who to choose?
You can compare therapist profiles and read about therapy at your own pace. You do not need to decide now.
Sessions
01What happens in my first session?
It is usually a conversation about what brought you there, what you want help with and whether you feel comfortable continuing. You control what you share.
02Are online sessions available?
Each therapist profile shows the session formats they support.
Booking
01How does booking work?
You can browse profiles here. Appointment booking is handled in the Zenurture web app.
02Do I need to create an account to look around?
No. You can read this website and browse therapist profiles without an account. The separate Zenurture app handles accounts and booking.
Privacy
01How is my information handled?
Zenurture should explain what information is collected, why it is needed and who can access it. Patient information is not displayed publicly.
02Is mood tracking required?
No. Mood tracking is not required to browse therapist profiles.
Online sessions
01Can I join from home?
If a therapist offers online sessions and it is appropriate for your circumstances, you can join from a private place where you feel comfortable.
Accounts
01Why might I need an account?
You do not need an account to read resources or browse therapist profiles here. Sign-in and booking take place in the separate Zenurture app.
Mood tracking
01Can a therapist see my mood entries?
Not automatically. Patients decide whether they want to share mood information with a therapist.